Policies

Refunds, complaints, legal obligations, and your rights as a motorway user.

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Refund Policy

Situation	Refund?	What to Do
Wrong plate, before start date	Contact ASFINAG	Request correction immediately
Trip cancelled, before start date	Contact ASFINAG	Case-by-case review
Vignette active, trip cancelled	No	No refund available
Duplicate purchase	Contact ASFINAG	Provide both references
Technical error, not activated	Yes	Contact ASFINAG with evidence
Vehicle sold after purchase	No	Non-transferable

Complaints Process

Collect purchase confirmation, transaction reference, and travel documents.
Submit written complaint to ASFINAG within 14 days of fine notice.
Include: name, address, plate, date/time of alleged violation, transaction reference, description.
ASFINAG response: 10-20 business days.
If unresolved: escalate to Bundesverwaltungsgericht within stated deadline.
For fines over €500: consider Austrian traffic law specialist.

ASFINAG: +43 50108 10000 | [email protected] | Rotenturmstrasse 5-9, 1010 Wien

Legal Obligations

All vehicles up to 3.5t must have a valid vignette on motorways and expressways
Vignette must be registered to the correct plate before motorway entry
Trailers require separate vignettes
Motorcycles (50cc+) require vignettes
Vehicles over 3.5t must use GO-Box
No vignette = administrative offence under Austrian road traffic law

Exclusions

Section tolls (Brenner, Tauern, etc.) not covered
Not valid outside Austria
Emergency and military vehicles exempt
Diplomatic vehicles: verify with embassy
Electric vehicles: same rules apply
Cannot be shared between vehicles
Unofficial resellers: no validity guarantee
Vignette non-transferable between plates

Disclaimer

VigoPass Austria provides informational content only. Not affiliated with ASFINAG. Always verify current rules at asfinag.at before purchase.

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